Privacy Policy
How Partivo3D collects, uses, and protects your information when you use our 3D modeling service.
1. Information We Collect
1.1 Information you provide directly
When you use our free trial request form, contact form, or communicate with us via email, we collect the information you voluntarily submit. This may include:
- Contact information — your name, email address, company name, and job title.
- Professional information — your LinkedIn profile URL (for individual trial verification).
- Project information — manufacturer names, part numbers, and any specifications or requirements you share with us.
- Communication content — the contents of messages you send through our contact form or via email.
1.2 Information collected automatically
When you visit our website, we automatically collect certain information through standard web technologies:
- Usage data — pages visited, time spent on pages, referral sources, and navigation patterns. This is collected via Google Analytics (see Section 5).
- Device and browser data — your IP address, browser type and version, operating system, screen resolution, and device type.
- Cookie data — small text files stored on your device that help us understand how you use our site (see Section 4).
1.3 Information we do not collect
We do not collect or store payment card details. All payments are processed securely through Stripe, and we never see or store your full credit card number. We also do not knowingly collect personal information from children under 16.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery — to process your free trial requests, deliver 3D models to you, and communicate about your orders.
- Customer support — to respond to your inquiries, troubleshoot issues, and provide assistance.
- Service improvement — to analyze usage patterns and improve our website, modeling workflow, and customer experience.
- Business communications — to send you service-related updates, delivery notifications, and (with your consent) occasional information about our services. You may opt out of non-essential communications at any time.
- Legal compliance — to comply with applicable legal obligations, enforce our Terms of Service, and protect our rights and the rights of others.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We share information only in these limited circumstances:
- Service providers — we use trusted third-party services to operate our business. These include Stripe (payment processing), Google (analytics), and Vercel (hosting). Each provider is contractually bound to use your data only as necessary to provide their services to us.
- Legal requirements — we may disclose information if required by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers — in the event of a merger, acquisition, or sale of Partivo3D's assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies for the following purposes:
- Essential cookies — these are necessary for the website to function properly. They enable basic features like page navigation and form submissions.
- Analytics cookies — we use Google Analytics to understand how visitors interact with our site. Google Analytics sets cookies to track page views, session duration, and referral sources. The data is anonymized and aggregated.
- Functional cookies — these remember your preferences (such as trial mode selection) to improve your experience on return visits.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies may affect site functionality. For more information about Google Analytics cookies, visit Google's Cookie Policy.
5. Third-Party Services
We rely on the following third-party services, each of which has its own privacy practices:
6. Data Retention and Security
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and trial requests are retained indefinitely to maintain service records, unless you request deletion.
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS/HTTPS) across our entire website.
- Secure, access-controlled hosting infrastructure through Vercel.
- Restricted internal access to personal data on a need-to-know basis only.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — you may request a copy of the personal data we hold about you.
- Correction — you may request that we correct inaccurate or incomplete data.
- Deletion — you may request that we delete your personal data, subject to legal retention requirements.
- Opt-out — you may opt out of non-essential communications at any time by contacting us or using the unsubscribe link in our emails.
- Cookie control — you may manage cookie preferences through your browser settings at any time.
To exercise any of these rights, contact us at sales@partivo3d.com. We will respond to verified requests within 30 days.
8. International Data Transfers
Partivo3D is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States, where our servers and service providers are located. By using our services, you consent to this transfer.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: